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Sentinela

Terms of service

Effective

These terms are an agreement between you and Sentinela ("we"), an online service reachable at hello@sentinela.systems. They apply when you use sentinela.systems, the free scan, the Sentinela dashboard or any service we sell. If you use Sentinela for a company, you accept these terms for that company and confirm you may do so.

1. What Sentinela is, and what it is not

Sentinela provides tools and services that help businesses find and fix accessibility barriers on their websites. These include automated scans, AI-assisted review, reports, audits by a person, fixes (remediation) and ongoing care.

  • We help; you stay responsible. Sentinela only provides services that help a company adjust its website toward accessibility requirements, such as the Web Content Accessibility Guidelines (WCAG). We take on no legal responsibility and make no legal commitment to you or anyone else about your website.
  • No legal advice. Nothing we provide is legal advice, and we do not represent you. If you need to know which laws apply to your business (for example the Americans with Disabilities Act or the European Accessibility Act, if it applies to your business), ask a lawyer.
  • No promise of conformance. We do not promise that your website meets WCAG, any accessibility law or any other standard, before or after our work. We also do not promise that it will prevent complaints, demand letters, lawsuits, fines or other claims.
  • Automated results are partial. Automated testing detects only some accessibility issues. Scan results are not a full audit and do not determine legal conformance. Scores are an internal measure, not a percentage of conformance.
  • AI suggestions. Some findings are suggested by AI and are marked as such until a person reviews them. They can be wrong.
  • Your decisions. You decide what to change on your website and when. Any change made by us is made at your request, within the scope you approved.
  • Your responsibility. Choosing to use Sentinela, and every decision about your website, is yours. You alone are responsible for your website's accessibility and for meeting any legal obligation that applies to your business.

2. Accounts

You must give accurate information, keep your password and two-factor codes safe, and tell us at hello@sentinela.systems if you think your account was misused. You are responsible for what happens under your account, including what your team members do.

3. Scanning websites

  • Only scan websites you own or have permission to test. You confirm this each time you add or scan a site.
  • Without proof of ownership, scans cover public pages only, follow the site's robots.txt and use a limited number of pages. Features that log in to a site or test its checkout require you to verify ownership.
  • Our scanner identifies itself as SentinelaBot. Site owners can ask us to stop scanning their site (see SentinelaBot).
  • If you give us login details for a site, you confirm you may share them. We store them encrypted and use them only for the work you asked for.

4. Plans, prices and payment

  • Prices are in US dollars per month and exclude taxes. You pay any taxes that apply to you.
  • Monitoring and Care Plans are paid in advance for 1, 3, 6 or 12 months, through PayPal or by invoice. A term costs the monthly price times the number of months.
  • Plans paid in advance do not renew by themselves. We email account owners and admins 7 days and 1 day before a term ends. When a term ends, the plan keeps working for 7 more days so you can pay for the next term; after that it ends, scheduled scans stop, and past results stay available for your plan's retention period.
  • You can extend your current plan at any time. To change plan, pay for the new plan when your current term ends, or contact us to switch earlier. The unused part of a term is not credited.
  • Plans billed by invoice stay usable for 14 days after the due date, then expire.
  • Free plan: one per person or company, for its first organization; limits are shown on the pricing page. It ends when a paid plan starts. We may change or end the Free plan with notice.
  • Downgrades: if your new plan allows fewer sites, scanning stops on the sites above the limit.
  • Refunds: payments are not refundable, except where the law requires a refund or where we cannot deliver an audit or remediation you paid for, in which case we refund the part not delivered.
  • We may change prices with at least 30 days' notice. A change applies to terms paid after it takes effect.

5. Audits, remediation and Care Plans

  • Audits: the price depends on the number of pages in the order. A person reviews the findings and you receive a report describing its scope, method and limitations. The price does not change if fewer pages can be tested because of the site (for example pages behind a login we were not given access to). One re-scan is included.
  • Remediation: we send a quote after an audit. Fixes cover the findings listed in the accepted quote. Third-party apps and content added later are outside scope. You pay 50% when you accept the quote and 50% after the re-scan that follows our work. Changes go live only after you approve them. Keep your own backups of your website.
  • Audit credit: the price of an audit can be credited against a remediation quote accepted within 30 days.
  • Care Plans: each plan includes a number of hours each month. Unused hours do not carry over. Work above the included hours is quoted first. Response times stated on the pricing page are targets for a first reply, not a promise of a fix.

6. Your content and ours

  • You keep all rights in your website and the content you give us. You allow us to process it to provide the service, as described in our Privacy policy and, for business customers, our Data processing agreement.
  • Sentinela's software, report templates, scores and brand remain ours. You may use the reports and the monitoring badge for your own business.
  • The monitoring badge shows that a site is monitored by Sentinela. It is not a statement that the site meets any standard. Do not present it, or any report, as proof of legal conformance.

7. Acceptable use

Do not: scan sites without permission; try to break, overload or bypass the security of Sentinela or any website; resell the service without a written agreement; use it to harm, mislead or harass anyone; or break any law.

8. Warranty disclaimer

To the maximum extent the law allows, Sentinela is provided "as is" and "as available", without any warranty of any kind, express or implied, including fitness for a particular purpose, accuracy of results and uninterrupted availability.

9. Limitation of liability

To the maximum extent the law allows:

  • No liability for accessibility claims. We are not liable for any complaint, demand letter, lawsuit, settlement, fine, penalty or other claim made against you about the accessibility of your website or digital content, whether or not you used our services.
  • No indirect losses. We are not liable for lost profits, revenue, data or business, or for indirect, incidental, special or consequential damages.
  • Cap. Our total liability for all claims about the services is limited to the amount you paid us in the 12 months before the event that caused the claim, or US$100 if you used only free services.
  • Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud.

10. Indemnity

You will cover our losses and reasonable costs from claims by others that arise from your website or content, from scanning a site you were not allowed to scan, or from your breach of these terms.

11. Suspension and ending

We may suspend or close an account that breaks these terms, puts others at risk or does not pay. You can delete your organization in the dashboard; data is deleted after a 30-day grace period, as described in the Privacy policy. Sections 1 and 6 to 12 continue to apply after the end.

12. Changes and contact

  • We may update these terms. We will post the new version here with its date and, for important changes, email account owners at least 14 days before they apply.
  • If a part of these terms cannot be enforced, the rest still applies.
  • Questions: hello@sentinela.systems.